This study examines the development of collaborative relationships in the Information and Communications Technology (ICT) sector. Companies form close relationships with other companies to access complementary resources, and such links create networks that promote value delivery. This paper...

This paper examines complex service offerings and the creation of systemic customer value in such settings. We explore the extent to which customers value systemic offerings as opposed to more separated offerings. We conducted a questionnaire survey within the customer base of two Finnish...

The Information and Communications Technology (ICT) industry is now reaching saturation point in terms of growth, and constantly increasing demand for services can no longer be taken for granted. Customers have lot of options, and firms have to compete for business ever more intensely. In order...

Having emerged in the middle of the 20th century, the information and communication technology (ICT) industry has sprung up during the past 20 years. China plays a significant role within the ICT segment in that it has become a major supplier and a fast growing market in the world. This paper,...

The aim of this paper is to clarify the problematic issues of the procurement of service bundles and their value potential for business customers. Creating customer value is an essential aspect of service provision given the need to find new strategic options with value potential in supply...