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Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM magazine : the international bi-monthly for … 22 (2010) 1, pp. 26-41

Persistent link: https://www.econbiz.de/10008352814

Process Management 1-2-3 a maturity model and diagnostics tool

Cronemyr, Peter; Danielsson, Mikael - In: Total quality management & business excellence : an … 24 (2013) 7, pp. 933-944

Persistent link: https://www.econbiz.de/10010142511

Knowledge Overlapping Seminars: Conversational Arenas Supporting Joint Directed Action in Projects - A designed conversational seminar can lead to the shared understanding of a project goal.

Mauléon, Christina; Cronemyr, Peter - In: Quality management journal : QMJ 18 (2011) 3, pp. 33-52

Persistent link: https://www.econbiz.de/10009185114

From expectations and needs of service customers to control chart specification limits

Gregorio, Ruben; Cronemyr, Peter - In: The TQM journal : the international review of … 23 (2011) 2, pp. 164-179

Persistent link: https://www.econbiz.de/10008851392

Kano's Theory of Attractive Quality and Packaging - Packaging is playing an increasingly important role in product marketing.

Löfgren, Martin; Witell, Lars - In: Quality management journal : QMJ 12 (2005) 3, pp. 7-20

Persistent link: https://www.econbiz.de/10005921142

Competitive advantage through service differentiation by manufacturing companies

Gebauer, Heiko; Gustafsson, Anders; Witell, Lars - In: Journal of Business Research 64 (2011) 12, pp. 1270-1280

This paper examines the relationship among the complexity of customer needs, customer centricity, innovativeness, service differentiation, and business performance within the context of companies that have made a service transition from pure goods providers to service providers. A survey of 332...

Persistent link: https://www.econbiz.de/10010573724

Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review - This study provides guidance to researchers and practitioners on employing the Kano methodology for product development and customer satisfaction studies.

Löfgren, Martin; Witell, Lars - In: Quality management journal : QMJ 15 (2008) 1, pp. 59-75

Persistent link: https://www.econbiz.de/10007901187

Classification of quality attributes

Witell, Lars; L÷fgren, Martin - In: Managing service quality : MSQ ; an international journal 17 (2007) 1, pp. 54-73

Persistent link: https://www.econbiz.de/10007598883

Value creation in outsourced service provision in public transportation

Rönnbäck, Åsa; Witell, Lars - In: The TQM magazine : the international bi-monthly for … 21 (2009) 5, pp. 517-529

Persistent link: https://www.econbiz.de/10008316282

A review of empirical investigations comparing quality initiatives in manufacturing and service organizations

Rönnbäck, Åsa; Witell, Lars - In: Managing service quality : MSQ ; an international journal 18 (2008) 6, pp. 577-593

Persistent link: https://www.econbiz.de/10008147813