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Rx for business : a troubleshooting guide for building a high performance organization
Brown, Mark Graham
;
Hitchcock, Darcy E.
;
Willard, Marsha L.
-
1996
Persistent link: https://www.econbiz.de/10004311613
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2
Baldrige award winning quality : how to interpret the Malcolm Baldrige award criteria
Brown, Mark Graham
-
1992
-
2. ed., 3. [Dr.]
Persistent link: https://www.econbiz.de/10004147459
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The work redesign team handbook : a step by step guide to creating self directed teams
Hitchcock, Darcy E.
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1994
Persistent link: https://www.econbiz.de/10004227847
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4
And the Survey Says ... Customer Behavior Can't Always Be Predicted - Statisticians, beware. Customer service surveys are poor predictors of repeat business. Here's how to improve the odds
Brown, Mark Graham
- In:
The Journal for quality and participation
23
(
2000
)
2
,
pp. 30-32
Persistent link: https://www.econbiz.de/10006909072
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Human Capital's Measure for Measure - Would your HR metrics rate the seasoned sales professional the same as everyone else in the company? There's a better way to see who's worth the weight
Brown, Mark Graham
- In:
The Journal for quality and participation
22
(
1999
)
5
,
pp. 28-31
Persistent link: https://www.econbiz.de/10006912640
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6
Measuring up against the 1995 Baldrige criteria
Brown, Mark Graham
- In:
The Journal for quality and participation
17
(
1994
)
7
,
pp. 66-72
Persistent link: https://www.econbiz.de/10006946852
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7
Keeping Score - Improve the scorecard to boost performance
Brown, Mark Graham
- In:
Executive excellence : the magazine of personal …
17
(
2000
)
11
,
pp. 16
Persistent link: https://www.econbiz.de/10007115939
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Your Organization's Vision
Brown, Mark Graham
- In:
The Journal for quality and participation
21
(
1998
)
5
,
pp. 18-21
Persistent link: https://www.econbiz.de/10007351583
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9
Measuring up against the 1997 Baldrige Criteria
Brown, Mark Graham
- In:
The Journal for quality and participation
20
(
1997
)
4
,
pp. 22-29
Persistent link: https://www.econbiz.de/10007366187
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10
Is your measurement system well balanced?
Graham Brown, Mark
- In:
The Journal for quality and participation
17
(
1994
)
6
,
pp. 6-11
Persistent link: https://www.econbiz.de/10006946885
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