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Outcome Satisfaction in Negotiation: A Test of Expectancy Disconfirmation
Oliver, Richard L.
;
Balakrishnan, P. V.
;
Barry, Bruce
- In:
Organizational Behavior and Human Decision Processes
60
(
1994
)
2
,
pp. 252-275
Persistent link: https://www.econbiz.de/10005430912
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2
Expectancy theory predictions of salesmen's performance and determinants of the motivational antecedents
Oliver, Richard L.
-
1973
Persistent link: https://www.econbiz.de/10004839586
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3
Theoretical bases of consumer satisfaction research: review, critique, and future direction
Oliver, Richard L.
- In:
Theoretical developments in marketing
,
(pp. 206-210)
.
1980
Persistent link: https://www.econbiz.de/10003643953
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4
Expeczancy theory predictions of salesmen's performance
Oliver, Richard L.
- In:
Journal of marketing research : JMR
11
(
1974
)
3
,
pp. 243-253
Persistent link: https://www.econbiz.de/10002586657
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5
Disconfirmation processes and consumer evaluations in product usage
Oliver, Richard L.
;
Bearden, William O.
- In:
Journal of Business Research
13
(
1985
)
3
,
pp. 235-246
Persistent link: https://www.econbiz.de/10005477578
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6
A framework for the formation and structure of consumer expectations: Review and propositions
Oliver, Richard L.
;
Winer, Russell S.
- In:
Journal of Economic Psychology
8
(
1987
)
4
,
pp. 469-499
Persistent link: https://www.econbiz.de/10005383405
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7
Customer Delight: Foundations, Findings, and Managerial Insight
Oliver, Richard L.
;
Rust, Roland T.
;
Varki, Sajeev
- In:
Journal of retailing
73
(
1997
)
3
,
pp. 311-336
Persistent link: https://www.econbiz.de/10006630005
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8
Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction
Mano, Haim
;
Oliver, Richard L.
- In:
Journal of consumer research : JCR ; an …
20
(
1993
)
3
,
pp. 451-466
Persistent link: https://www.econbiz.de/10006687939
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Cognitive, Affective, and Attribute Bases of the Satisfaction Response
Oliver, Richard L.
- In:
Journal of consumer research : JCR ; an …
20
(
1993
)
3
,
pp. 418-430
Persistent link: https://www.econbiz.de/10006687942
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The relationships among consumer satisfaction, involvement, and product performance: A catastrophe theory application
Oliva, Terence A.
;
Oliver, Richard L.
;
Bearden, William O.
- In:
Operations research, Management science : OR MS ; the …
35
(
1995
)
5
,
pp. 573-576
Persistent link: https://www.econbiz.de/10006532431
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