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The Augmented Service Offering...
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Comparing objective service failures and subjective complaints : An investigation of domino and halo effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of Business Research
36
(
1996
)
2
,
pp. 107-115
Persistent link: https://www.econbiz.de/10005465766
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2
The Strategic Use of Transportation Time and Reliability for Competitive Advantage
Morash, Edward A.
;
Ozment, John
- In:
Transportation journal
36
(
1996
)
2
,
pp. 35-46
Persistent link: https://www.econbiz.de/10006705644
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3
Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 107-116
Persistent link: https://www.econbiz.de/10006737567
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4
Toward Management of Transportation Service Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
30
(
1994
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10006535850
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Scheduling Management of Transportation Service Response Capacity to Improve Perceived Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
31
(
1995
)
4
,
pp. 353-376
Persistent link: https://www.econbiz.de/10007336293
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The economic relationship between service quality and market protection for regulated household-goods moving
Morash, Edward A.
- In:
Journal of economics & business
37
(
1985
)
2
,
pp. 123-140
Persistent link: https://www.econbiz.de/10003634410
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7
Supply Chain Strategies, Capabilities, and Performance
Morash, Edward A.
- In:
Transportation journal
41
(
2001
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10006696040
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8
The Role of Transportation Capabilities in International Supply Chain Management
Morash, Edward A.
;
Clinton, Steven R.
- In:
Transportation journal
36
(
1997
)
3
,
pp. 5-17
Persistent link: https://www.econbiz.de/10006703048
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9
Boundary-spanning interfaces between logistics, production, marketing and new product development
Morash, Edward A.
;
Dröge, Cornelia
;
Vickery, Shawnee
- In:
International journal of physical distribution & …
27
(
1997
)
5-6
,
pp. 350
Persistent link: https://www.econbiz.de/10005982981
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10
Boundary spanning interfaces between logistics, production, marketing and new product development
Morash, Edward A.
;
Dröge, Cornelia
;
Vickery, Shawnee
- In:
International journal of physical distribution & …
26
(
1996
)
8
,
pp. 43-62
Persistent link: https://www.econbiz.de/10005991861
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