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Congruency of scent and music as a driver of in-store evaluations and behavior
Mattila, Anna S.; Wirtz, Jochen - In: Journal of retailing 77 (2001) 2, pp. 273
Persistent link: https://www.econbiz.de/10006620271
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Organizational learning from customer feedback received by service employees: A social capital perspective
Wirtz, Jochen; Tambyah, Siok Kuan; Mattila, Anna S. - In: Journal of service management 21 (2010) 3, pp. 363-388
Persistent link: https://www.econbiz.de/10008426062
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The role of store environmental stimulation and social factors on impulse purchasing
Mattila, Anna S.; Wirtz, Jochen - In: The journal of services marketing 22 (2008) 7, pp. 562-567
Persistent link: https://www.econbiz.de/10008112759
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The effects of consumer expertise on evoked set size and service loyalty
Wirtz, Jochen; Mattila, Anna S. - In: The journal of services marketing 17 (2003) 6-7, pp. 649-665
Persistent link: https://www.econbiz.de/10007103664
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The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.; Wirtz, Jochen - In: International journal of service industry management : IJSIM 13 (2002) 3-4, pp. 214-230
Persistent link: https://www.econbiz.de/10007107101
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The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.; Wirtz, Jochen - In: International journal of service industry management : IJSIM 13 (2002) 3-4, pp. 214-230
Persistent link: https://www.econbiz.de/10007108257
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Number 4 - The impact of expected variance in performance on the satisfaction process
Wirtz, Jochen; Mattila, Anna S. - In: International journal of service industry management : IJSIM 12 (2001) 3-4, pp. 342-358
Persistent link: https://www.econbiz.de/10007112553
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Arousal expectations and service evaluations
Mattila, Anna S.; Wirtz, Jochen - In: International journal of service industry management : IJSIM 17 (2006) 3, pp. 229-244
Persistent link: https://www.econbiz.de/10007265518
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Arousal expectations and service evaluations
Mattila, Anna S.; Wirtz, Jochen - In: International journal of service industry management : IJSIM 17 (2006) 3-4, pp. 229-244
Persistent link: https://www.econbiz.de/10007287815
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Consumer complaining to firms: the determinants of channel choice
Mattila, Anna S.; Wirtz, Jochen - In: The journal of services marketing 18 (2004) 2-3, pp. 147-161
Persistent link: https://www.econbiz.de/10007101441