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ERA Model: A Customer-Orientated Organizational Change Model for the Public Service
Chen, Chi-Kuang; Yu, Chang-Hsi; Chang, Hsiu-Chen - In: Total quality management & business excellence : an … 17 (2006) 10, pp. 1301-1322
Persistent link: https://www.econbiz.de/10007388685
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Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis
Yu, Chang-Hsi; Chen, Chi-Kuang; Chen, Wan-Hong; Chang, … - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1413-1431
Persistent link: https://www.econbiz.de/10010045958
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A customer-oriented service-enhancement system for the public sector
Chen, Chi-Kuang; Yu, Chang-Hsi; Yang, Shiow-Jiuan; … - In: Managing service quality : MSQ ; an international journal 14 (2004) 5, pp. 414-425
Persistent link: https://www.econbiz.de/10007152325
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Business excellence models: limitations, reflections and further development
Dahlgaard, Jens J.; Chen, Chi-Kuang; Jang, Jiun-Yi; … - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 519-538
Persistent link: https://www.econbiz.de/10010123023
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Developing a process re-engineering-oriented organizational change exploratory simulation system (PROCESS)
Chen, Chi-Kuang; Tsai, Cheng-Ho - In: International journal of production research : American … 46 (2008) 16, pp. 4463-4482
Persistent link: https://www.econbiz.de/10008076076
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Diagnosing and prognosticating the quality movement a review on the 25 years quality literature (19872011)
Dahlgaard-Park, Su Mi; Chen, Chi-Kuang; Jang, Jiun-Yi; … - In: Total quality management & business excellence : an … 24 (2013) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10010074280