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Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender
Darley, William K.; Luethge, Denise J.; Thatte, Ashish - In: Journal of retailing and consumer services 15 (2008) 6, pp. 469-479
Persistent link: https://www.econbiz.de/10008087789
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Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender
Darley, William K.; Luethge, Denise J.; Thatte, Ashish - In: Journal of retailing and consumer services 15 (2008) 6, pp. 469-480
Persistent link: https://www.econbiz.de/10008883302
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Impact of Knowledge Management Practices on Task Knowledge: An Individual Level Study
Muhammed, Shahnawaz; Doll, William J.; Deng, Xiaodong - In: International journal of knowledge management : IJKM ; … 7 (2011) 4, pp. 1-22
Persistent link: https://www.econbiz.de/10009800297