The performance appraisal process is increasingly seen as a key link between employee behaviour and an organization’s strategic objectives. Unfortunately, performance reviews often fail to change how people work, and dissatisfaction with the appraisal process has been associated with general...

This study examined the relationship between sickness presenteeism, sickness absenteeism, organizational outcomes and employee health. In particular, we wanted to investigate to what degree employees were substituting sickness presence for sickness absence. Three hypotheses were tested to...

This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...

What is management? In recent years, a number of schools or approaches to management have evolved. What is rather upsetting to the manager is that there are a variety of unrelated approaches without any suggestion of their relationship to each other. Even more upsetting is that some of these...

This study uses a Delphi technique to determine the future challenges in industrial relations (IR) management in Singapore. It attempts to explore whether Singapore needs to make any changes to its consensual IR system. In this respect, it examines whether the IR system that was put in place in...

This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...