Taegoo (Terry) Kim; Yoo, Joanne Jung-Eun; Lee, Gyehee - In: The Service Industries Journal 31 (2010) 13, pp. 2243-2272
Intellectual capital (INCAP) emerged as a topic worthy of academic and practical investigations in the early 1990s while the research and practice of INCAP has not been popular in the hotel industry until recently. Very few measurement frameworks specified the value of INCAP in the hospitality...