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On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers

Mandelbaum, Avishai; Mom, Petar; ccaron; ilovi; cacute; … - In: Management Science 58 (2012) 7, pp. 1273-1291

The interface between an emergency department and internal wards is often a hospital's bottleneck. Motivated by this interaction in an anonymous hospital, we analyze queueing systems with heterogeneous server pools, where the pools represent the wards, and the servers are beds. Our queueing...

Persistent link: https://www.econbiz.de/10010990514

Applications and Case Studies - Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association : JASA 100 (2005) 469, pp. 36-50

Persistent link: https://www.econbiz.de/10006607879

D MODELING AND SYSTEMS ANALYSIS - Statistical analysis of a telephone call center: A queueing-science perspective Dd:120

Brown, Lawrence; Gans, Noah; Zhao, Linda; Mandelbaum, … - In: Operations research, Management science : OR MS ; the … 45 (2005) 5, pp. 547-548

Persistent link: https://www.econbiz.de/10006500094

Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized c#956-Rule

Mandelbaum, Avishai; Stolyar, Alexander L. - In: Operations research : the journal of the Operations … 52 (2004) 6, pp. 836-855

Persistent link: https://www.econbiz.de/10006417491

Telephone call centers: tutorial, review, and research prospects

Gans, Noah; Koole, Ger; Mandelbaum, Avishai - In: Manufacturing & service operations management : M & SOM 5 (2003) 2, pp. 79-141

Persistent link: https://www.econbiz.de/10006028174

Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support

Zohar, Ety; Mandelbaum, Avishai; Shimkin, Nahum - In: Management science : journal of the Institute for … 48 (2002) 4, pp. 566-583

Persistent link: https://www.econbiz.de/10006087315

On Pooling in Queueing Networks

Mandelbaum, Avishai; Reiman, Martin I. - In: Management science : journal of the Institute for … 44 (1998) 7, pp. 971-981

Persistent link: https://www.econbiz.de/10006098538

Server Staffing to Meet Time-Varying Demand

Jennings, Otis B.; Mandelbaum, Avishai; Masey, William A.; … - In: Management science : journal of the Institute for … 42 (1996) 10, pp. 1383-1394

Persistent link: https://www.econbiz.de/10006102584

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association 100 (2005) March, pp. 36-50

Persistent link: https://www.econbiz.de/10005238788

Staffing of Time-Varying Queues to Achieve Time-Stable Performance

Feldman, Zohar; Mandelbaum, Avishai; Massey, William A.; … - In: Management Science 54 (2008) 2, pp. 324-338

This paper develops methods to determine appropriate staffing levels in call centers and other many-server queueing systems with time-varying arrival rates. The goal is to achieve targeted time-stable performance, even in the presence of significant time variation in the arrival rates. The main...

Persistent link: https://www.econbiz.de/10009191191