Hospitals are increasingly experimenting with workplace innovations designed to improve the quality of patient care, alleviate financial pressures, and retain staff. The authors examine one such innovation, patient-centered care (PCC), and its effects on clinical and employee outcomes in...

The following sections are included:IntroductionDefining Social CapitalDifferent Types of Social Capital and Relational TiesOutlining the Benefits and Costs of Social Capital: Implications for NegotiatorsThe Creation and Maintenance of Social Capital: Implications for NegotiatorsThe Joint...

Hospitals are increasingly experimenting with workplace innovations designed to improve the quality of patient care, alleviate financial pressures, and retain staff. The authors examine one such innovation, patient-centered care (PCC), and its effects on clinical and employee outcomes in...