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Attention, Retailers! How Convenient Is Your Convenience Strategy? - Consumers favor retailers that save them time and energy. By understanding a retail experience from drive in to check out, you can maximize the speed and ease of shopping and build lasting customer relationships

Seiders, Kathleen; Berry, Leonard L.; Gresham, Larry G. - In: Sloan management review 41 (2000) 3, pp. 79-90

Persistent link: https://www.econbiz.de/10006288751

Understanding Service Convenience

Berry, Leonard L.; Seiders, Kathleen; Grewal, Dhruv - In: Journal of marketing 66 (2002) 3, pp. 1-17

Persistent link: https://www.econbiz.de/10005941779

Serving unfair customers

Berry, Leonard L.; Seiders, Kathleen - In: Business Horizons 51 (2008) 1, pp. 29-37

Persistent link: https://www.econbiz.de/10005333150

For Love and Money: The Common Traits of Successful Retailers

Berry, Leonard L.; Seiders, Kathleen; Gresham, Larry G. - In: Organizational dynamics : a quarterly review of … 26 (1997) 2, pp. 7-23

Persistent link: https://www.econbiz.de/10006138742

Serving unfair customers

Berry, Leonard L.; Seiders, Kathleen - In: Business horizons 51 (2008) 1, pp. 29-38

Persistent link: https://www.econbiz.de/10007894590

IN CONTEXT - Should Business Care About Obesity? Obesity in the United States has reached crisis proportions. Is this yet another societal problem to be loaded onto the shoulders of business leaders? For several reasons, the answer is yes -- And some companies are already showing what can be done to turn the tide.

Seiders, Kathleen; Berry, Leonard L. - In: MIT sloan management review 48 (2007) 2, pp. 15-17

Persistent link: https://www.econbiz.de/10007598542

Service Fairness: What it is and Why it Matters

Seiders, Kathleen; Berry, Leonard L. - In: The Executive : an Academy of Management Publication 12 (1998) 2, pp. 8-20

Persistent link: https://www.econbiz.de/10007356613

Regaining the Health of a Nation:

Berry, Leonard L.; Seiders, Kathleen; Hergenroeder, … - In: Organizational dynamics : a quarterly review of … 35 (2006) 4, pp. 341-356

Persistent link: https://www.econbiz.de/10007302457

Using a Mobile Laboratory to Study Mental Health, Addictions and Violence: A Research Plan<em></em>

Wells, Samantha; Flynn, Andrea; Graham, Kathryn; Rehm, … - In: Challenges 2 (2011) 1, pp. 1-18

This paper describes an innovative new research program, Researching Health in Ontario Communities (RHOC), designed to improve understanding, treatment and prevention of co-occurring mental health, addictions, and violence problems. RHOC brings together a multi-disciplinary team of investigators...

Persistent link: https://www.econbiz.de/10011030458

Exploring the effect of retail sector and firm characteristics on retail price promotion strategy

Voss, Glenn B.; Seiders, Kathleen - In: Journal of retailing 79 (2003) 1, pp. 37-52

Persistent link: https://www.econbiz.de/10006613541