In this paper we propose a broad research agenda for a total remodelling of the service supply chain. We argue that contemporary service supply chains do not match three crucial elements of contemporary business and are simply a development of operations and supply chain management thinking...

The notion of flexibility is frequently used throughout the academic and applied management literature. However, specific flexibility constructs are often ill-defined, and the frequent use of such constructs has propagated conceptual confusion rather than leading to clarification of the meaning...