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Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach

Prentice, Catherine; King, Brian E.M. - In: Journal of business research : JBR 66 (2013) 9, pp. 1637-1643

Persistent link: https://www.econbiz.de/10010121606

Emotional intelligence and adaptability – Service encounters between casino hosts and premium players

Prentice, Catherine; King, Brian E.M. - In: International journal of hospitality management 32 (2013), pp. 287-294

Persistent link: https://www.econbiz.de/10010063516

Measuring the Value of the Ethnic Connection: Expatriate Travelers from Australia to Sri Lanka

King, Brian E.M.; Gamage, M.Ari - In: Journal of travel research : a quarterly publication of … 33 (1994) 2, pp. 46-49

Persistent link: https://www.econbiz.de/10006946253

Book reviews - Creating Island Resorts

King, Brian E.M.; Smith, Russell Arthur - In: Tourism management : research, policies, practice 20 (1999) 4, pp. 553

Persistent link: https://www.econbiz.de/10006842837

Creating Island Resorts

King, Brian E.M.; Darbyshire, Penny - In: Asia Pacific business review 4 (1998) 4, pp. 96-97

Persistent link: https://www.econbiz.de/10006053519

Who stays, who walks, and why in high-intensity service contexts

Prentice, Catherine - In: Journal of Business Research 67 (2014) 4, pp. 608-614

The current investigation explores relationships among customer service-quality evaluations, propensity-to-switch, and player retention in a highly-intense service delivery environment (casinos). The study also examines the proposal that player loyalty intervenes between casino service-quality...

Persistent link: https://www.econbiz.de/10010869651

Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau

Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321

Persistent link: https://www.econbiz.de/10010177734

Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel

Prentice, Catherine; King, Brian E. M. - In: Services marketing quarterly 33 (2012) 1, pp. 34-49

Persistent link: https://www.econbiz.de/10009818050

Service quality perceptions and customer loyalty in casinos

Prentice, Catherine - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 49-64

Persistent link: https://www.econbiz.de/10010083092

Casino Service Quality, Tiered Customer Segments, and Casino Player Retention

Prentice, Catherine; King, Brian E. M.; Ohtsuka, Keis - In: Services marketing quarterly 33 (2012) 4, pp. 277-292

Persistent link: https://www.econbiz.de/10010025194