The authors aim to contribute to the research on improvement of service quality and on service design by discussing service concepts through a process oriented approach. They begin by reviewing the service definitions given by some well known researchers working on service. They propose a new...

The use of the simulation to improve the efficiency and the effectiveness of the service production is indispensable. In addition, the process modeling depends on the objectives and the properties of the approach used (object based simulation, object oriented simulation, agent based simulation)....

The use of the simulation to improve the efficiency and the effectiveness of the service production is indispensable. In addition, the process modeling depends on the objectives and the properties of the approach used (object based simulation, object oriented simulation, agent based simulation)....

L’article commence par une discussion sur le rôle du client dans le processus de conception de production de services. Les dimensions de la qualité perçue et de la satisfaction du client étant prises en compte, d’abord dans les études du marché ensuite dans la phase de conception et...

Article consacré à deux approches du pilotage des flux. Comparaison entre l'approche à flux poussée et l'approche à flux tirés. En l'occurence l'article met en valeur le système kanban.

The bullwhip effect (BWE) describes a phenomenon that involves the increasing amplification of demand variability along a supply chain (SC). The BWE has been a subject that has received continuous attention from researchers over the past 15 years and is a concern for SC managers because it is a...

This article focuses on the calculation of the optimal stock-out risk for a component, which is used by alternative modules mounted on several assembly lines. The studied context is a supply chain dedicated to the mass production of highly diversified products, which is common in the automotive...

In a supply chain designed for the production of goods of wide variety, the production schedule creates an ordered list of all the alternate components that will be mounted on a same post of the chain. The supply of these components by the supplier may induce transportation-related constraints....

The standardization of partially substitutable components destined to meet a set of needs is studied. The monocriterion approach to standardization proposed in the last century is highlighted by taking into account several criteria and an economic valorization through modeling by linear...