This paper examines changes of the (West) German business cycle from 1958 to 2004. It starts with a multivariate linear discriminant analysis (LDA) based decomposition of the cycle into 4 phases (upswing, upper turning point, downswing, lower turning point). After examining intercyclical changes...

Since call center services are labour-intensive, human resource planning is a critical management task in terms of service quality and operating costs. This paper introduces a planning software tool to support short-term human resource planning. It is designed to forecast the stream of inbound...

Von den möglichen Auswirkungen des Klimawandels wird eine Vielzahl gesellschaftlicher Bereiche betroffen sein, wobei dem Energiesektor dabei gesamtgesellschaftlich eine große Bedeutung zukommt. Zum einen ist die Energieinfrastruktur eine sogenannte Kritische Infrastruktur, denn ihr Ausfall...

Climate change related risks impact and challenge the private sector in many different ways. This also applies to risk drivers like a companies’ reputation and a changing consumer behavior. Since significant risk drivers for companies differ just as much as companies themselves, a sector...

How can service firms manage displays of frontline service employees most effectively? Building on organizational control theory, this research develops a typology of employee display controls for routine service delivery that distinguishes three formal controls (aesthetic, emotional, and...