A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

With an increase in growing number of aging public building infrastructure globally, there is an opportunity for an efficient life care management rather then mere demolition and rebuild. By carefully implementing appropriate structural engineering practices with facility management, the whole...

A study has been conducted to investigate current practices on decision-making under risk and uncertainty for infrastructure project investments. It was found that many European countries such as the UK, France, Germany including Australia use scenarios for the investigation of the effects of...

Any activity that is undertaken involves, time, resources, and has an intended outcome. Such an activity could be construction of a physical infrastructure such as a highway, a bridge, a building, other forms of infrastructure; and major and minor maintenance works related to such physical...

In the background of the enormous potential for saving energy in the lighting sector in India, we present a synopsis of some relevant international experiences and underline the gaps in the current studies relating to CFL use or dissemination in India. The intention is to exhort scholars and...

With the ratification of the United Nations Convention of Rights of Persons with Disabilities (CRPD), questions of community inclusion of persons with disabilities have gained considerable attention. While the principles of inclusion have been clearly defined through the CRPD, the dearth of...

This study has been attempted to present the state of art review on the research work carried out for the operation of wind and pumped storage plant (Wind–PSP) under deregulated market. Due to the uncertain characteristics of the wind, power generated by wind turbines is mostly variable and...

The site-specific evaluation of a solar photovoltaic technology helps in identifying its suitability for that location. The objective of the present study is to assess the suitability of different PV technologies under Indian climatic conditions. The performance assessment of photovoltaic...