We develop a model to predict 1) the use of a multifunctional, broker workstation with a windowed interface and 2) the relationship between workstation use and performance. Brokers and sales assistants in the private client group of a major investment bank use this workstation as an integral...

The integration of an ES into a business environment presents adifferent set of problems to the designer. First, it can bedifficult to isolate and draw boundaries around the domain of thebusiness problem. Second, there is often a need to generate a largenumber of expert decisions in a short...