We have conducted survey research to measure the perception of the Genevese population regarding the problem of information overload. The sample size is 581. Main findings indicate that information overload is a real concern in Geneva and seems to affect the efficiency of companies. Themes like...

The purpose of this paper is to contribute to the theoretical work on service-perceived risk management of knowledge-based services (i.e., intangible and heterogeneous) and experience-based services and to suggest a framework that helps to formalize these risks and the value associated with...

We propose an aggregate planning model based on integer optimization that combines consumers' perception, market share, and cost-benefit analysis. This model provides a new direction to optimize the design of credit card services. The survey was administered online last summer in China and...

Service enterprises have traditionally used organizational models from the manufacturing and industrial sectors, incorporating ideas such as hierarchy, task repetition, and standardization of procedures. However, these disciplined production systems tend to use humans more than machines in the...

The goal of this paper is to study a very important risk metric in commodity trading: volume liquidity risk. It begins by examining the statistical properties of volume and settlement price change of futures contracts of different maturities. The results are used in the construction of a model...

Switzerland has introduced a new regulation that forces most SMEs to adopt an internal control system (ICS) by the end of 2008. The implementation of ICSs might not provide proper risk management approaches for the organisations. Indeed, logistical and psychological barriers might affect their...

Services Industriels de Geneve (SIG) is a monopoly which delivers natural gas, water and electricity in the Canton of Geneva (Switzerland). A few years ago, SIG offered to Geneva households the possibility to choose among six different types of electricity products. The new electricity products...

This paper proposes a new framework for the calculation of liquidity adjusted value at risk, or LVaR. The model presented in this paper is extended from Almgren and Chriss's mean-variance optimal trading approach (1999 and 2000). Contrary to Almgren and Chriss's model, we express price...