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Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model

Chen, Ja-Shen; Yen, H.J.Rebecca; Li, Eldon; Ching, Russell - In: Total quality management & business excellence : an … 20 (2009) 3-4, pp. 283-300

Persistent link: https://www.econbiz.de/10008264623

An Empirical Reassessment of the Measure of Information System Sophistication

Li, Eldon; Rogers, John C.; Chang, H.Alex - In: Information resources management journal : IRMJ ; an … 7 (1994) 3, pp. 3-20

Persistent link: https://www.econbiz.de/10007256139

Beyond ERP implementation: The moderating effect of knowledge management on business performance

Tsai, Ming-Tien; Li, Eldon; Lee, Kou-Wei; Tung, Wen-Hui - In: Total quality management & business excellence : an … 22 (2011) 2, pp. 131-145

Persistent link: https://www.econbiz.de/10008844938

Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model

Chen, Ja-Shen; Yen, H.J.Rebecca; Li, Eldon; Ching, Russell - In: Total quality management & business excellence : an … 20 (2009) 3, pp. 283-300

Persistent link: https://www.econbiz.de/10008236514

Applying Six-Sigma to Supplier Development

Wang, Fu-Kwun; Du, Timon; Li, Eldon - In: Total quality management & business excellence : an … 15 (2004) 9-10, pp. 1217-1230

Persistent link: https://www.econbiz.de/10007151566

Customer strategy in services industries

Hamilton, John - 2007

Services industries are diverse, and range from the full service-only dimension through to services that support a product. In almost all cases the service involves capturing, or engaging with, the customer. A Service Value Networks (SVNs) approach offers a new way to engage with the customer....

Persistent link: https://www.econbiz.de/10009476495

Dynamic vehicle routing for online B2C delivery

Du, Timon C.; Li, Eldon Y.; Chou, Defrose - In: Omega : the international journal of management science 33 (2005) 1, pp. 33-46

Persistent link: https://www.econbiz.de/10006749214

F INFORMATION COMMERCE & TECHNOLOGY - Software process management of top companies in Fe:160 Taiwan: A comparative study

Li, Eldon Y.; Chen, Houn-Gee; Lee, Tien-Sheng - In: Operations research, Management science : OR MS ; the … 43 (2003) 3, pp. 347-348

Persistent link: https://www.econbiz.de/10006506467

Number 6 - Quality management initiatives in the banking industry: A meta analysis of Hong Kong and the UK

Li, Eldon Y.; Zhao, Xiande; Lee, Tien-sheng - In: International journal of quality & reliability management 18 (2001) 6-7, pp. 570-583

Persistent link: https://www.econbiz.de/10006378824

Collaborative work and knowledge management in electronic business

Li, Eldon Y.; Lai, Hsiangchu - In: Decision support systems : DSS ; the international journal 39 (2005) 4, pp. 545-548

Persistent link: https://www.econbiz.de/10006158824