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Its all in the mix: Determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10010159170
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2
Institutional Change and the Restructuring of Service Work in the French and German Telecommunications Industries
van Jaarsveld, Danielle
;
de Grip, Andries
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 373-395
Persistent link: https://www.econbiz.de/10008338464
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3
Making the Most of Structural Support: Moderating Influence of Employees' Clarity and Negative Affect
Parker, Sharon K
;
Johnson, Anya
;
Collins, Catherine
; …
- In:
Academy of Management journal : AMJ
56
(
2013
)
3
,
pp. 867-892
Persistent link: https://www.econbiz.de/10010157877
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4
A meta-analytic investigation of the relationship between HRM bundles and firm performance
Subramony, Mahesh
- In:
Human resource management
48
(
2009
)
5
,
pp. 745-768
Persistent link: https://www.econbiz.de/10008317000
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5
Why organizations adopt some human resource management practices and reject others: An exploration of rationales
Subramony, Mahesh
- In:
Human resource management
45
(
2006
)
2
,
pp. 195-210
Persistent link: https://www.econbiz.de/10007270028
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6
Antecedents and outcomes of contingent workers' attitudes toward their temporary help services firm: A unit level longitudinal investigation
Subramony, Mahesh
- In:
Journal of organizational behavior : OB ; the internat. …
32
(
2011
)
6
,
pp. 850-869
Persistent link: https://www.econbiz.de/10009177647
Saved in:
7
The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits
Subramony, Mahesh
;
Holtom, Brooks
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 460-474
Persistent link: https://www.econbiz.de/10010036794
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8
The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
van Jaarsveld, Danielle D.
;
Walker, David D.
; …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1505
Persistent link: https://www.econbiz.de/10008706598
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9
Collective Representation Among High-Tech Workers at Microsoft and Beyond: Lessons from WashTech-CWA
van Jaarsveld, Danielle D.
- In:
Industrial relations : a journal of economy & society
43
(
2004
)
2
,
pp. 364-385
Persistent link: https://www.econbiz.de/10007806975
Saved in:
10
Gender and the Contours of Precarious Employment – Edited by Leah F. Vosko, Martha MacDonald and Iain Campbell
VAN JAARSVELD, DANIELLE D.
- In:
BJIR : an international journal of employment relations
49
(
2011
)
2
,
pp. 400-402
Persistent link: https://www.econbiz.de/10009015212
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