Using cross-channel mail survey, we analyze two dimensions to information sharing within supply chain networks (n=254, senior-level supply chain managers). The first dimension--connectivity or technology--has been heavily investigated and found to have significant impact on firm profitability....

Globalization, new technology, and potential high returns have compelled many managers to adopt supply chain management. However, despite commitment and investment from managers, many firms are not able to realize high returns on supply chain initiatives. Our study uses a triangulation...