A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations,...

The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay-off procedures in India's information technology sector, underscores the rhetoric of unitarist human resource management and reinforces the importance of union action and co-worker...

HIV infection is characterized by various psychosocial features, namely, a gradual, long-drawn, incapaci tating, stigmatising and terminal nature. Undoubtedly, it presents numerous implications for various aspects of life. In terms of the workplace, complex ramifications are identifiable....