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Benchmarking sales forecasting management

Mentzer, John T.; Bienstock, Carol C.; Kahn, Kenneth B. - In: Business Horizons 42 (1999) 3, pp. 48-56

Persistent link: https://www.econbiz.de/10005438941

ARTICLES - An Experimental Investigation of the Outsourcing Decision for Motor Carrier Transportation

Bienstock, Carol C.; Mentzer, John T. - In: Transportation journal 39 (1999) 1, pp. 42-59

Persistent link: https://www.econbiz.de/10006698795

Designing a reverse logistics operation for short cycle time repair services

Amini, M.Mehdi; Retzlaff-Roberts, Donna; Bienstock, Carol C. - In: International journal of production economics 96 (2005) 3, pp. 367-380

Persistent link: https://www.econbiz.de/10006237858

Measuring Physical Distribution Service Quality

Bienstock, Carol C.; Mentzer, John T.; Bird, Monroe Murphy - In: Journal of the Academy of Marketing Science 25 (1997) 1, pp. 31-44

Persistent link: https://www.econbiz.de/10006153798

Question order effects in measuring service quality

Demoranville, Carol W.; Bienstock, Carol C. - In: International journal of research in marketing : IJRM ; … 20 (2003) 3, pp. 217-232

Persistent link: https://www.econbiz.de/10006168851

FOCUS ON KNOWLEDGE - Benchmarking Sales Forecasting Management - Predicting the future is reaching new levels of quality and accuracy with these best sales forecasting practices

Mentzer, John T.; Bienstock, Carol C.; Kahn, Kenneth B. - In: Business horizons 42 (1999) 3, pp. 48-56

Persistent link: https://www.econbiz.de/10006192962

Sample size determination in logistics simulations

Bienstock, Carol C. - In: International journal of physical distribution & … 26 (1996) 2, pp. 43-50

Persistent link: https://www.econbiz.de/10005987799

An expanded model of logistics service quality: Incorporating logistics information technology

Bienstock, Carol C.; Royne, Marla B.; Sherrell, Dan; … - In: International Journal of Production Economics 113 (2008) 1, pp. 205-222

This paper discusses recent developments in understanding and measuring logistics service quality (LSQ) and incorporates a framework (technology acceptance model (TAM)) to assess logistics information technology use and acceptance as an essential component of an expanded model of LSQ. The...

Persistent link: https://www.econbiz.de/10005109177

Designing a reverse logistics operation for short cycle time repair services

Amini, M. Mehdi; Retzlaff-Roberts, Donna; Bienstock, … - In: International Journal of Production Economics 96 (2005) 3, pp. 367-380

Persistent link: https://www.econbiz.de/10005197035

Using question order for predictive service quality measures

Demoranville, Carol W.; Bienstock, Carol C.; Judson, Kim - In: The journal of services marketing 22 (2008) 3, pp. 255

Persistent link: https://www.econbiz.de/10008057904