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Managing service quality : MSQ ; an international journal
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The journal of services marketing
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A practical perspective on the classification of service innovations
Hsieh, Jung-Kuei
;
Chiu, Hung-Chang
;
Wei, Chih-Ping
; …
- In:
The journal of services marketing
27
(
2013
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5
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pp. 371-384
Persistent link: https://www.econbiz.de/10010162208
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All for one but does one strategy work for all?: Building consumer loyalty in multi-channel distribution
Hsieh, Yi-Ching
;
Roan, Jinshyang
;
Pant, Anurag
;
Hsieh, …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 310-336
Persistent link: https://www.econbiz.de/10009972128
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