research aims at discover and measure the main factors affecting the relationship quality beween individual customers and … positively on the relationship quality, then, in turn, the relationship quality affect positively on customers' loyalty. The …

hiệu chỉnh gồm 4 chỉ tiêu: Độ Tin cậy (Reliability), Chất lượng Tương tác (Interaction quality), Môi trường Dịch vụ …English Abstract: Measuring banking service quality is still not paid much attention to, even though Vietnamese banking … form. The sample of 200 customers was surveyed of customers’ expectation and perception, and service quality also. The …

quality is not strongly concerned, it is not only the modern and noble facilities but also the human and strategy factors. Up … to now there is not a published articles about resort service quality in Vietnam for businesses to review and apply into … factors affecting service quality at Whitesand resort: empathy, tangibles, responsiveness, assurance …

management to improve service quality to enhance tourist satisfaction …

quality of the tourism destination and the satisfaction of the tourists who have visited Hội An ancient town. SERVQUAL scale … management and the tourist businesses at Hội An in order to enhance the satisfaction through enhancing the service quality …

study the relationship between the factors measuring ATM card service quality and customer satisfaction. Cronbach’s alpha … AMOS. The results show that there are 04 factors affecting ATM card service quality and customer satisfaction at …

English Abstract: This research aims at : (1) measuring the students’ satisfaction of the quality of the education …