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How do service suppliers that arise from outsourcing of business functions develop their organizational capabilities? Drawing on the cases of EDS and IBM in the IT outsourcing sector, the article highlights the process by which knowledge is transferred across the client--supplier interface....
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This paper draws on exploratory data to investigate the conditions that shape the nature of forward linkages between multinational services firms and their client firms in (middle income) less developed countries. Drawing on detailed case studies of three IT services multinationals and 10 IT...
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Examines how a minimum wage policy may be used as a tool to promote gender pay equity. Includes case studies of Argentina, Colombia and Mexico.
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This book focuses on the development of Knowledge Intensive Business Services (KIBS) and the associated market characteristics and organisational forms. It brings together reputed scholars from a mix of disciplines to explore the nature and evolution of a range of Knowledge Intensive Business...
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