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~person:"Bhola, Prabha"
~subject:"SME"
~subject:"Service quality"
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Bhola, Prabha
Hillemane, Bala Subrahmanya Mungila
16
Satapathy, Suchismita
10
Basu, Rana
9
Gill, Amarjit
9
Mahapatra, Siba Sankar
9
Chahal, Hardeep
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Doordarshi Singh
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Sreekumar
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Patel, S. K.
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Choudhury, Koushiki
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Deshmukh, S. G.
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Dhall, Neelam
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Jaiswal, Deepak
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Kant, Rishi
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Mand, Harvinder S.
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Chaudhuri, Ranjan
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Benchmarking : an international journal
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Journal of enterprising culture
1
Journal of information & knowledge management : JIKM
1
Quality management journal : QMJ
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
8
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1
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
2
Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
Saved in:
3
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
4
A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana
;
Bhola, Prabha
- In:
Journal of information & knowledge management : JIKM
13
(
2014
)
4
,
pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
Saved in:
5
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
6
Neoteric quality improvement approach in resource constrained Indian service SMEs : a concept note
Basu, Rana
;
Bhola, Prabha
;
Dan, Pranab K.
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 516-531
Persistent link: https://www.econbiz.de/10011816883
Saved in:
7
A framework of quality management practices for Indian service SMEs
Basu, Rana
;
Bhola, Prabha
;
Das, Manik Chandra
- In:
Quality management journal : QMJ
27
(
2020
)
1
,
pp. 62-75
Persistent link: https://www.econbiz.de/10012308956
Saved in:
8
Modelling interrelationships of quality management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2177-2201
Persistent link: https://www.econbiz.de/10013371197
Saved in:
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