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~person:"Bitran, Gabriel R."
~subject:"Kundenservice"
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Bitran, Gabriel R.
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Manufacturing & service operations management : M & SOM
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Managing customer experiences: perspectives on the temporal aspects of service encounters
Bitran, Gabriel R.
;
Ferrer, Juan-Carlos
;
Rocha e …
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
1
,
pp. 61-83
Persistent link: https://www.econbiz.de/10003709675
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