Managing customer experiences: perspectives on the temporal aspects of service encounters
Gabriel R. Bitran; Juan-Carlos Ferrer; Paulo Rocha e Oliveira
| Year of publication: |
2008
|
|---|---|
| Authors: | Bitran, Gabriel R. ; Ferrer, Juan-Carlos ; Rocha e Oliveira, Paulo |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 10.2008, 1, p. 61-83
|
| Subject: | Dienstleistungsmanagement | Service management | Produktionswirtschaft | Production management | Dienstleistungsmarketing | Services marketing | Kundenservice | Customer service | Warteschlangentheorie | Queueing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003709675