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~person:"Brown, Stephen Walter"
~person:"Stauss, Bernd"
~subject:"Dienstleistung"
~subject:"Service industry"
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Dienstleistung
Service industry
Services
15
Dienstleistungssektor
12
Beziehungsmarketing
9
Dienstleistungsmanagement
9
Relationship marketing
9
Service management
9
Theorie
8
Theory
8
Dienstleistungsqualität
7
Service quality
7
Marketing
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Internes Marketing
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3
Kundenzufriedenheit
3
Science
3
Servicepolitik
3
Services marketing
3
Unternehmen
3
Wissenschaft
3
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2
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English
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Brown, Stephen Walter
Stauss, Bernd
Bruhn, Manfred
89
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
36
Haller, Sabine
27
Edvardsson, Bo
23
Hadwich, Karsten
23
Meyer, Anton
21
Kleinaltenkamp, Michael
20
Fließ, Sabine
18
Bitner, Mary Jo
17
Gustafsson, Anders
17
Witell, Lars
17
Grönroos, Christian
15
Vargo, Stephen L.
15
Zeithaml, Valarie A.
15
Görg, Holger
14
Gallouj, Fai͏̈z
13
Berry, Leonard L.
12
Bullinger, Hans-Jörg
12
Ganz, Walter
12
Kowalkowski, Christian
12
Lusch, Robert F.
12
Parasuraman, A.
12
Hipp, Christiane
11
Maleri, Rudolf
11
Polese, Francesco
11
Richter, Magnus
11
Sundbo, Jon
11
Amiti, Mary
10
Bauer, Hans H.
10
Benkenstein, Martin
10
Crinò, Rosario
10
Dresch, Kai-Michael
10
Kristensson, Per
10
Lovelock, Christopher H.
10
Miles, Ian D.
10
Pfannstiel, Mario A.
10
Roth, Stefan
10
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Centrum för Tjänsteforskning <Karlstad>
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
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SpringerLink / Bücher
4
Wissenschaft & Praxis
4
Business horizons
3
Forum Dienstleistungsmanagement
3
Journal of service management
3
Eichstätter Hochschulreden
2
Services science : fundamentals, challenges and future developments
2
Dienstleistungsmanagement : Jahrbuch
1
Diskussionsbeiträge der Wirtschaftswissenschaftlichen Fakultät Ingolstadt / Katholische Universität Eichstätt
1
Focus Dienstleistungsmarketing
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Wissenschaft & Praxis
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Journal of service research : JSR
1
Roland Berger strategy consultants
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Service business : an international journal
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ECONIS (ZBW)
25
USB Cologne (EcoSocSci)
7
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1
Customer
service
problems : from problem detection to problem prevention by "
Service
problem deployment"
Stauss, Bernd
-
1992
Persistent link: https://www.econbiz.de/10000843396
Saved in:
2
Dienstleistungsqualität aus Kundensicht
Stauss, Bernd
-
1992
Persistent link: https://www.econbiz.de/10000845350
Saved in:
3
Retrospective: "culture shocks" in inter-cultural
service
encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
4
Dienstleistungsnetzwerke
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2003
-
1. Aufl.
im
Service
-Teil: Literatur-, Recherche-, Forschungs-, Praxis-
Service
; Adressenverzeichnisse …
Persistent link: https://www.econbiz.de/10001679448
Saved in:
5
Moving forward and making a difference : research priorities for the science of
service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
6
Shaping, organizing, and rethinking
service
innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
7
Paradigms in
service
research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
8
From goods to great :
service
innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen Walter
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
Saved in:
9
The secret to true
service
innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
10
Dienstleistungsinnovationen
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001748040
Saved in:
1
2
3
4
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