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~person:"Brown, Tom"
~subject:"Kundenservice"
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Der Staat in Augenhöhe? Durch...
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Brown, Tom
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Business strategy review
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
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2
The future belongs to us all
Silvester, Marc
;
Ahmed, Mohi
;
Brown, Tom
- In:
Business strategy review
19
(
2008
)
4
,
pp. 12-16
Persistent link: https://www.econbiz.de/10003788086
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3
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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