Purpose – This study aims to improve the understanding of the factors that influence the performance of universities’ technology transfer offices (TTOs), units charged with the responsibility for aiding the commercialization of research innovations. Design/methodology/approach – To...

This paper explores the factors of service quality in higher education and how they contribute to the overall satisfaction and behavioral intentions of students. Our research has three facets. The first is a conceptual issue: using different instrument for the measurement of academic and...