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~person:"Byun, Jaemun"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
~subject:"Sprache"
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Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
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2
Effective destination advertising : matching effect between advertising language and destination type
Byun, Jaemun
;
Jang, Soocheong
;
Zara, Andrea
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 31-40
Persistent link: https://www.econbiz.de/10011312674
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