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"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
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The experience of work in India's domestic call centre industry
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The international journal of human resource management 24 (2013) 2, pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
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Ambivalence : employee responses to depersonalized bullying at work
D'Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 36 (2015) 1, pp. 123-145
Persistent link: https://www.econbiz.de/10011283082
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The incidence of interpersonal workplace bullying in India's ITES-BPO sector
D'Cruz, Premilla; Rayner, Charlotte - In: The Indian journal of labour economics : a quarterly … 57 (2014) 2, pp. 226-242
Persistent link: https://www.econbiz.de/10011403757
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Engaging the professional : organising call centre agents in India
Noronha, Ernesto; D'Cruz, Premilla - In: Industrial relations journal 40 (2009) 3, pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
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Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla; Noronha, Ernesto - In: The international journal of human resource management 23 (2012) 5, pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
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The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla; Noronha, Ernesto - In: Employee relations 33 (2011) 3, pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
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Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
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Technical call centres : beyond "electronic sweatshops" and "assembly lines in the head"
D'Cruz, Premilla; Noronha, Ernesto - In: Global business review 8 (2007) 1, pp. 53-67
Persistent link: https://www.econbiz.de/10003765172
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The changing role of the nation-state and regulation : workplace bullying legislation in The Netherlands
D'Cruz, Premilla; Mulder, Roelie; Noronha, Ernesto; … - In: The economic and labour relations review : ELRR 30 (2019) 1, pp. 77-98
Persistent link: https://www.econbiz.de/10012258822