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~person:"Danaher, Tracey S."
~subject:"Dienstleistungsqualität"
~subject:"activities"
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Dienstleistungsqualität
activities
Beziehungsmarketing
2
Consumer behaviour
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Customer satisfaction
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Customer experience
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Customer journey
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Customer value
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Gesundheitsversorgung
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Health care
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Health care system
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Krankenhaus
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Lebensqualität
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Patienten
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customer effort
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customer effort in value cocreation activities
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health care
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hierarchy
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quality of life
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resource integration,participation
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Danaher, Tracey S.
McColl-Kennedy, Janet R.
27
Gustafsson, Anders
5
Patterson, Paul G.
5
Sweeney, Jillian C.
4
Witell, Lars
4
Brady, Michael K.
3
Snyder, Hannah
3
Dagger, Tracey S.
2
Frow, Pennie
2
Gallan, Andrew S.
2
Green, Teegan
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Hogan, Suellen J.
2
Lervik-Olsen, Line
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Orsingher, Chiara
2
Payne, Adrian
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Sirianni, Nancy J.
2
Smith, Amy K.
2
Surachartkumtonkun, Jiraporn
2
Zaki, Mohamed
2
Aksoy, Lerzan
1
Amonini, Claudia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
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Barakshina, Tatiana
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Bolton, Ruth N.
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Breidbach, Christoph F.
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Butcher, Ken
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Butten, Kaley
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Cheung, Lilliemay
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Colurcio, Maria
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Danaher, Peter J.
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Edvardsson, Bo
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Elg, Mattias
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Ferrier, Elizabeth
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Field, Joy M.
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Figueiredo, Bernardo
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Fotheringham, Darima
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
2
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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