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Linking service design to value creation and service research

Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29

Persistent link: https://www.econbiz.de/10011482091

Paradigms in service research

Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585

Persistent link: https://www.econbiz.de/10009405818

Learning from the pioneering founders of the service research field

Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630

Persistent link: https://www.econbiz.de/10014338196

The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

Persistent link: https://www.econbiz.de/10013203497

Företagsstrategier för produktutveckling : [Mit engl. Zsfassung.]

Edvardsson, Bo - 1981

Persistent link: https://www.econbiz.de/10000013826

Exploring dualities of service innovation : implications for service research

Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441

Persistent link: https://www.econbiz.de/10011418320

Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration

Koskela-Huotari, Kaisa; Edvardsson, Bo; Jonas, Julia M.; … - In: Journal of business research : JBR 69 (2016) 8, pp. 2964-2971

Persistent link: https://www.econbiz.de/10011507869

Value proposition test-driving for service innovation : how frontline employees innovate value propositions

Åkesson, Maria; Skålén, Per; Edvardsson, Bo; … - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 338-362

Persistent link: https://www.econbiz.de/10011528303

Changing the rules of the game in healthcare through service design

Vink, Josina; Joly, Maíra Prestes; Wetter Edman, Katarina - In: Service design and service thinking in healthcare and …, (pp. 19-37). 2019

Persistent link: https://www.econbiz.de/10011999996

Does one size fit all? : new service development across different types of services

Jaakkola, Elina; Meiren, Thomas; Witell, Lars; … - In: Journal of service management 28 (2017) 2, pp. 329-347

Persistent link: https://www.econbiz.de/10011704067