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~person:"Elommal, Najoua"
~person:"Ferguson, Ronald"
~person:"Paulin, Michèle"
~source:"olc"
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Elommal, Najoua
Ferguson, Ronald
Paulin, Michèle
Perrien, Jean
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Ricard, Line
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Bahia, Kamilia
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International journal of service industry management : IJSIM
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Journal of professional services marketing
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Reconciliating Literature About Client Satisfaction and Perceived Services Quality
Bahia, Kamilia
;
Paulin, Michèle
;
Perrien, Jean
- In:
Journal of professional services marketing
21
(
2000
)
2
,
pp. 27-42
Persistent link: https://www.econbiz.de/10007048448
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Relational contract norms and the effectiveness of commercial banking relationships
Paulin, Michèle
;
Perrien, Jean
;
Ferguson, Ronald
- In:
International journal of service industry management : IJSIM
8
(
1997
)
5
,
pp. 435-452
Persistent link: https://www.econbiz.de/10007128428
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