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~person:"Gemmell, Norman"
~person:"Kowalkowski, Christian"
~person:"Stauss, Bernd"
~subject:"Theorie"
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Theorie
Dienstleistung
42
Services
26
Dienstleistungssektor
16
Service industry
13
Theory
12
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9
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9
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8
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Gemmell, Norman
Kowalkowski, Christian
Stauss, Bernd
Bruhn, Manfred
29
Corsten, Hans
26
Gössinger, Ralf
20
Meffert, Heribert
15
Haller, Sabine
11
Emmerink, Richard H. M.
9
Markusen, James R.
8
Benkenstein, Martin
6
Fließ, Sabine
6
Kleinaltenkamp, Michael
6
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5
Stuhlmann, Stephan
5
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4
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4
Bullinger, Hans-Jörg
4
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4
Engelhardt, Werner Hans
4
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4
Hadwich, Karsten
4
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4
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4
Pouyet, Jérôme
4
Téboul, James
4
Vargo, Stephen L.
4
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4
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3
Avison, David E
3
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3
Bauer, Hans H.
3
Berlingieri, Giuseppe
3
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3
Bonamy, Joël
3
Burr, Wolfgang
3
Dresch, Kai-Michael
3
Edvardsson, Bo
3
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3
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3
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ECONIS (ZBW)
12
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1
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1
Customer
service
problems : from problem detection to problem prevention by "
Service
problem deployment"
Stauss, Bernd
-
1992
Persistent link: https://www.econbiz.de/10000843396
Saved in:
2
Dienstleistungsqualität aus Kundensicht
Stauss, Bernd
-
1992
Persistent link: https://www.econbiz.de/10000845350
Saved in:
3
Explaining
service
-price differences in international comparisons
Falvey, Rodney E.
- In:
The American economic review
81
(
1991
)
5
,
pp. 1295-1309
Persistent link: https://www.econbiz.de/10001115578
Saved in:
4
A formalisation and test of the factor productivity explanation of international differences in
service
prices
Falvey, Rodney E.
- In:
International economic review
37
(
1996
)
1
,
pp. 85-102
Persistent link: https://www.econbiz.de/10001195873
Saved in:
5
A formalisation and test of the factor productivity explanation of international differences in
service
prices
Falvey, Rodney E.
-
1994
Persistent link: https://www.econbiz.de/10000889895
Saved in:
6
Dienstleistungsnetzwerke
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2003
-
1. Aufl.
im
Service
-Teil: Literatur-, Recherche-, Forschungs-, Praxis-
Service
; Adressenverzeichnisse …
Persistent link: https://www.econbiz.de/10001679448
Saved in:
7
Dynamics of value propositions : insights from
service
-dominant logic
Kowalkowski, Christian
- In:
European journal of marketing : EJM
45
(
2011
)
1/2
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009007580
Saved in:
8
Dienstleistungsinnovationen
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001748040
Saved in:
9
Service
Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
10
Archetypes of
Service
Innovation : Implications for Value Cocreation
Helkkula, Anu
-
2018
Service
innovation is a key source of competitive differentiation across firms and markets. Despite growing attention … from practitioners and academics alike, systematic scholarly inquiry into
service
innovation's diverse theoretical … foundations has to date been limited. This article explores different approaches to
service
innovation and proposes a typology of …
Persistent link: https://www.econbiz.de/10012931152
Saved in:
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