Processes of servitization will lead providers to change their service delivery structures but they also need to transform broader organisational attributes including contractual and relational capabilities. Based on case studies in the European healthcare sector, we investigate the influence of...

Cost estimating is a business process that is critical to the defence sector, where many products have low volumes and long life cycles. The nature of a defence system is often unique (for example, a naval platform) which consists of a number of sub-systems and components. For the design of such...