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The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin; Sparks, Beverley; Hsu, Cathy H. C. - In: International journal of hospitality management 56 (2016), pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin; Hsu, Cathy H. C.; Sparks, Beverley - In: Journal of travel and tourism marketing 33 (2016) 4/6, pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 61 (2022) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin; Hsu, Cathy H. C. - In: Tourism management : research, policies, practice 83 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
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Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin; Sparks, Beverley; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294