Similar Search Results

Narrow search

Zufriedenheitsdynamik und Kundenbindung in Kfz-Kundendienstleistungsprozessen : Ergebnisse einer empirischen Studie

Bauer, Hans H.; Huber, Frank; Wölfer, Hannes - 2000

Persistent link: https://www.econbiz.de/10001608340

Customer retention in the automotive industry : quality, satisfaction and loyalty

Johnson, Michael D. (ed.); Herrmann, Andreas (contributor); … - 1997

Persistent link: https://www.econbiz.de/10000640799

Nutzenorientierte Produktgestaltung

Bauer, Hans H.; Huber, Frank - In: Handbuch Marktforschung : Methoden, Anwendungen, …, (pp. 955-982). 2008

Persistent link: https://www.econbiz.de/10003573365

Design of lines as a product-policy variant to retain customers in the automotive industry

Bauer, Hans H.; Huber, Frank; Keller, Thomas - In: Customer retention in the automotive industry : …, (pp. 67-92). 1997

Persistent link: https://www.econbiz.de/10001299165

Customer Retention in the Automotive Industry : Quality, Satisfaction and Loyalty

Johnson, Michael D. (ed.); Herrmann, Andreas (ed.); … - 1997

1 An Introduction to Quality, Satisfaction, and Retention-Implications for the Automotive Industry -- 2 Linking Satisfaction to Design-A Key to Success for Volvo -- 3 Improved Customer Satisfaction Is Volvo Priority -- 4 Design of Lines as a Product-Policy Variant to Retain Customers in the...

Persistent link: https://www.econbiz.de/10013522276