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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
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Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni; Juntunen, Mari - In: International journal of shipping and transport … 4 (2012) 1, pp. 17-29
Persistent link: https://www.econbiz.de/10009487436
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Trust, control and confidence in logistics outsourcing decisions
Juga, Jari; Juntunen, Jouni - In: International journal of services technology and management 15 (2011) 3/4, pp. 178-191
Persistent link: https://www.econbiz.de/10009235612
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Loyalty and disloyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni - In: Outsourcing management for supply chain operations and …, (pp. 416-425). 2013
Persistent link: https://www.econbiz.de/10009686487
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Outsourcing strategies in the security sector
Juntunen, Jouni; Juntunen, Mari; Autere, Vesa; Kess, Pekka - In: International journal of logistics economics and … 6 (2014/2017) 4, pp. 297-310
Persistent link: https://www.econbiz.de/10011889798