Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Jari Juga and Jouni Juntunen; David B. Grant
| Year of publication: |
2010
|
|---|---|
| Authors: | Juga, Jari ; Juntunen, Jouni ; Grant, David B. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 6, p. 496-510
|
| Subject: | Logistik | Logistics | Outsourcing | Logistikunternehmen | Logistics provider | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Finnland | Finland |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008778634