Quality gurus such as Juran, Deming and Crosby have advocated various methodologies for business success and single out some quality practices. These practices have a positive impact on business performance in both manufacturing and service sectors.This paper attempts to identify the TQM...

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma,...

Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and services to achieve and surpass customer’s expectations. To accomplish this objective, some key factors that contribute to the success of TQM efforts...

During the last two decades, the level of total quality management (TQM) awareness has considerably increased in the service industries. With the ever-increasing customer demand, the global competition service industries are forced to re-think to improve their TQM practices and overcome the...