A model depicting the relationships among cooperative strategy, knowledge intensity and export performance is developed and tested using a sample of small and medium sized enterprises (SMEs) from Finland and Norway. The empirical results suggest that knowledge intensity mediates the relationship...

This study examines the role of service worker customer orientation (CO) as a buffer against the detrimental effects of job burnout on job performance and turnover intentions. Data collected from frontline bank employees serve as the study setting. The tenets of the attribution theory are used...

This study examines the within and between sex differences on the relative importances of merchandise quality and interaction quality as drivers of behavioral loyalty (share of wallet). A sample of customers of a national retail chain serves as the study setting. The results indicate that for...