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The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau; Pham Ngoc Tram Anh; Pham Ngoc Thuy; Tran … - In: Journal of economic development 23 (2016) 2, pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
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The effects of interaction behaviors of service frontliners on customer participation in the value co-creation : a study of health care service
Le Nguyen Hau; Pham Ngoc Tram Anh; Pham Ngoc Thuy - In: Service business 11 (2017) 2, pp. 253-277
Persistent link: https://www.econbiz.de/10011732272