The effects of interaction behaviors of service frontliners on customer participation in the value co-creation : a study of health care service

Le Nguyen Hau, Pham Ngoc Tram Anh, Pham Ngoc Thuy

Year of publication:	June 2017
Authors:	Le Nguyen Hau ; Pham Ngoc Tram Anh ; Pham Ngoc Thuy
Subject:	Value co-creation \| Customer participation \| Frontliner interaction \| Health care service \| Vietnam \| Kundenintegration \| Customer integration \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Gesundheitswesen \| Health care system \| Gesundheitsversorgung \| Health care \| Betriebliche Wertschöpfung \| Value creation \| Viet Nam \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsmarketing \| Services marketing \| Konsumentenverhalten \| Consumer behaviour \| Service-Dominant Logic \| Service-dominant logic

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1007/s11628-016-0307-4 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011732272

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