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~person:"Ramaseshan, B."
~subject:"Pharmahandel"
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Pharmahandel
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
3
Customer retention
3
Konsumentenverhalten
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Kundenbindung
3
Kundenbindungsprogramm
2
Loyalty program
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customer loyalty
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Arbeitsleistung
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Brand
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Brand image
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Brand loyalty
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Brand management
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Community pharmacy
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Confidence
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Customer loyalty
1
Customer satisfaction
1
Customer service
1
Customer status demotion
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Dienstleistungsqualität
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Dienstleistungssektor
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Employee performance
1
Equity theory
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Franchise business
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Franchising
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Hierarchical loyalty programs
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Job performance
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Kundenservice
1
Kundenzufriedenheit
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Loyalty
1
Markenartikel
1
Markenführung
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Markenimage
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Markentreue
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Perceived value
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Pharmaceutical distributors
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Psychological ownership
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Service industry
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Ramaseshan, B.
Burford, Oksana
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Chen, Yuwen
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Fu, Frank Q.
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Mardanov, Ismatilla T.
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Journal of service theory and practice : JSTP
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Does employee performance affect customer loyalty in pharmacy services?
Rabbanee, Fazlul K.
;
Burford, Oksana
;
Ramaseshan, B.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 725-743
Persistent link: https://www.econbiz.de/10011392213
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